Returns policy

We hope you’re happy with your Raw Toast purchase, but if you decide that any item doesn’t quite cut the mustard (item referred to as ‘unloved’) don’t worry, we know we can’t please everyone. We’ll happily exchange or refund your item (subject to the serious stuff below)

If an item is damaged or broken (item referred to as ‘broken’) unfortunately these things happen but we will offer a replacement or refund (subject to the serious stuff below)

The serious stuff

Unloved item – please notify us at hello@raw-toast.co.uk within 28 days of receiving your purchase and we will provide instructions and address to return your item(s). You will be responsible for paying for your own shipping costs for returning your item(s). We will notify you as soon as we have received your item(s).

To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a returned item that we are unable to re-sell. If you notify us after 28 days we are unable to accept an unloved item.

Broken item – please notify us at hello@raw-toast.co.uk within 7 days of receiving your purchase to arrange a replacement or refund. We don’t expect you to return a broken item but please include pictures of the broken item in your email. We will notify you as soon as the refund has been processed. We reserve the right to refuse a replacement or refund if the item is not deemed to be damaged or broken in the images that you send to us.

If you have any questions about our returns policy, please contact hello@raw-toast.co.uk
This does not affect your statutory rights.

Stem
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